Terms and Conditions

Term and Conditions General

Under these Terms and Conditions "we" and "us" mean Alex's Cycle of 3-8-18 Higashikohama Sumiyoshiku OSAKA City JAPAN 558-005 as the seller and "you" and "your" means the customer.

These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.

Legal Capacity to Transact

If you are under the age eighteen (18) years you cannot place orders with Alex's Cycle.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Accordingly, any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.

Should Alex's Cycle suffer any damage or other losses as a result of a transaction entered into by a minor, Alex's Cycle reserves the right to seek compensation for such losses from the parents or guardians of the minor who placed any such order(s) with Alex's Cycle.

Placing Your Order

You may place your order by filling in the order form on this website.

When you place your order, we will issue you with an order number. We will do this by email.

By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your order after payment is received we will contact you by email or telephone.

Alex's Cycle reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.


We can not accept cancel and/or amend for all backorders.

Made to Order

We can not accept cancel and / or amend for all made to orders.

Wholesale Orders

Minimum orders placed for wholesale customers is JPY1,000,000

Payment Methods and Processing

Alex's Cycle accepts Visa and MasterCard and PayPal.

Our online store open 24 hours a day 7 days a week.

We will process your credit card transaction after dispatching your order. For all payments, we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.

Please Note:

We accept most major credit cards. You may be required to provide further identification for additional security reference checks. We all need to be vigilant about credit card fraud. Our site uses secure credit card processing.


You will find that our prices are very competitive. We reserve the right to change prices at any time.

Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products shown on your order confirmation.

When your order items have been dispatched, we will email you to confirm shipment of each parcel including a tracking number for each parcel.

Refund Policy

Please refer to “Shipping and Return”

Delivery Charges

Shipping is charged in accordance with current Japan postal service costs, insurance costs plus package and handling costs. Alex's Cycle reserves the right to change prices for delivery at any time.

Delivery Times

All orders on this website are processed within 72 hours and dispatch when avalable. If there are any unforeseeable delays, you will be contacted by our customer service team.

Orders will be shipped to you by Japan Post or Couriers. We recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Alex's Cycle cannot guarantee a specific delivery date or time. If no one is available to accept the package then your normal local Postal Service procedures will occur.

Although every effort is made to post your order according to the estimated delivery times provided, estimated postal times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived by the estimated delivery time, please contact us here.

Title and risk of loss to all products will pass to you on delivery receipt.


Import duties, taxes, VAT and handling fee aren’t included in the item price or postage cost. These charges are your responsibility.

Products Damaged in Transit

Please refer to “Shipping and Return”

Force Majeure

Alex's Cycle shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Alex's Cycle, and Alex's Cycle shall be entitled to a reasonable extension of time for the performance of such obligations.

Defects & Warranty Policy

From time to time products may fail due to a manufacturing defect. Alex’s cycle honors all warranties provided by the manufacturers of the equipment that we sell. Warranties cover defects in materials and workmanship. Damage arising from fair wear and tear, abuse, neglect, accidents, and racing are not covered under any warranty. The manufacturers reserve sole discretion whether to repair or replace defective merchandise. Labor and shipping are the responsibility of the customer and are not covered under any warranty nor are they reimbursable.

Limitation of Liability

Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.

While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without prior notice. Links available on the website link to websites not maintained or controlled by us:

We provide these links for your convenience and we are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.


This website and its contents are subject to copyright.

Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.


You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Alex's Cycle. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Alex's Cycle reserves the right to change the Terms and Conditions of sale at any time.

No Alex's Cycle employee or agent has the authority to vary any of the Terms and Conditions governing any sale.


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